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Setting New Benchmarks in Service Excellence

10 Sep 2024

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At RHI Magnesita, our unwavering commitment to customer service excellence is reflected in our relentless pursuit of innovation, efficiency, and unparalleled support. We are dedicated to setting new benchmarks in service quality, ensuring that our customers consistently benefit from our advanced solutions and industry-leading expertise.

Our Refractory Services team, working closely with Sales and Technical Services, has achieved remarkable milestones that underscore our dedication to delivering exceptional results:

Record-Breaking BOF Performance: Our team achieved the highest Basic Oxygen Furnace (BOF) life of 5,392 heats, surpassing the guaranteed life of 5,000 heats. This achievement not only exceeded previous records but also set new safety standards, reinforcing our commitment to operational excellence.

Unprecedented EAF Life: We reached a new peak in Electric Arc Furnace (EAF) performance with a record life of 859 heats. By enhancing the EAF slag zone life to over 850 heats and reducing specific refractory consumption, we delivered significant improvements in efficiency and cost-effectiveness.

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Milestone in STG-33 Campaign at Caster-6

Our STG-33 campaign at Caster-6 marked a significant victory as we achieved a life of 51 heats against a target of 25 heats, utilizing just three monotubes in the second tundish. This represents the highest life achieved in this caster, breaking previous records and setting a new benchmark for excellence.

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Groundbreaking Tundish Management Record

In tundish management, our TTM open-casting tundish TD#13 set a new record by successfully casting 56 heats (L+55) in a single tundish. This achievement, with a total casting duration of 48 hours and 20 minutes at billet caster #2, resulted in the production of 8,578.62 metric tons of steel. It surpassed the previous record of 52 heats, marking the longest sequence ever achieved in a single tundish.

Record Steel Production: In July, our team facilitated the highest steel production ever recorded in an EAF at a prominent steel plant, achieving a total of 749 monthly heats. This milestone reflects our commitment to maximizing productivity while maintaining the highest standards of quality.

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