Identified 200+ action points towards improving customer service delivery

13 May 2022

RHI Magnesita hosted its Annual India Business Conference (IBC2022) from 10th to 13th May in Jaipur. During the 4-day conference the sales and onsite team leaders supported by the Production, R&D, SCM, Finance and other team leaders, deliberated upon the ways to further improve our customer deliveries.

The 4 day long intense discussions were guided by our Global Chief Sales Officer (CSO), Gustavo Franco and MD & CEO of RHI Magnesita India, Parmod Sagar. At the end of the conference more than 200 action points were identified towards improving our customer services and satisfaction.

The action points relate to supply chain efficiencies, localization, product performance improvement, product quality consistency through improved process control, new product development, productivity improvement, more digitization and data exchange with customer, offering more technology driven application machineries to customer, etc.

During the conference, we had launched On-Site Services (OSS) division comprising of more than 500 employees working towards the common objective of taking our customer services to the next level of excellence. OSS aims to work in close coordination with our customers and offer them more tailored and better-quality products, services and solutions.

We had also organized the India Business Excellence Awards as a part of the conference. The awards ceremony aimed at recognizing and rewarding our colleagues who excelled in delivering great value to the organization. The ceremony was graced by two of our valued customers – Mr. Sujat Ali Khan, Head of Iron Making Refractories, TATA Steel and Mr. Avinash Nigam from Central Procurement Cell of JSW Steel as Guests of Honor

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